NCBA Digital KYC is a frictionless experience for updating your Know-Your-Customer Information. Update your Identification, Address, Source of Income and other Personal Information — all from your browser, with no app required.
NCBA continues to introduce innovative, technologically advanced ways of interacting with our customers. Our Digital KYC Self-update process allows account holders to quickly and securely update their Know Your Customer (KYC) information from anywhere, at any time — straight from a web browser.
Quickly and securely create your digital identity, add your documents and get started
Face Match and liveness checks verify and secure your submission — no passwords or paperwork to chase.
Off island or unable to visit a branch? Complete your KYC update virtually from any modern browser.
Open the portal in your browser, verify your identity, upload your documents and submit. The whole process takes only a few minutes — no app required.
Open the NCBA eKYC portal on your smartphone, tablet, laptop or desktop. No app to download — everything happens right here in your browser.
Confirm your email and create a secure account. We'll guide you through a quick selfie and liveness check to confirm it's really you.
Capture a valid Passport (required), an optional secondary ID, your Proof of Address and Evidence of Income directly from your device's camera.
Review your Identification, Address, Source of Income and Personal Information, then submit. The whole process takes only a few minutes.
Items marked with * are mandatory in order to complete the eKYC submission.
eKYC, or electronic Know Your Customer, is a digital process that banks use to verify your identity quickly and securely. Instead of visiting a branch and providing physical documents, you can complete the KYC process online. You’ll typically upload photos of your ID documents, proof of address, evidence of income, and take a selfie for facial recognition.
This method is convenient, reduces paperwork, and speeds up account opening, updates or other banking services. It also enhances security by using advanced technologies to ensure the authenticity of your documents and identity.
No. NCBA eKYC is completely app-less — the entire self-update is completed in your web browser on any modern smartphone, tablet, laptop or desktop. There is nothing to install.
A device with a working camera, a modern web browser, a valid email address, a valid Passport, a Proof of Address (e.g. recent utility bill) and, where applicable, an Evidence of Income document such as a recent salary slip, invoice or job letter.
Most customers complete the entire eKYC self-update in under 10 minutes, provided their documents are ready before they begin.
Data submitted through the NCBA eKYC portal is encrypted in transit and stored within our secure databases. Only authorised NCBA staff with permission to view your KYC information can access your data.
Your progress is saved once you’ve entered your email address and as you complete each step . Simply choose “Resume where you left off”, enter the email address used in the form, and a one time code will be sent to the email to enable continuing from where you last stopped.
Tell us about the assistance you need with your eKYC self-update and how we can reach you.
